List of security profile permissions in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/security-profile-list.html

Published

2026-10-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agents use Cases in the agent workspace through the Cases - View, Edit and Create permissions (Cases.View, Cases.Edit, Cases.Create). in context
• The Access Contact Control Panel permission (API name BasicAgentAccess) manages access to the CCP and is assigned to agents and to managers who monitor live conversations. in context
• Agents see step-by-step guides in the agent workspace only with the Agent Applications - Custom views permission (API name CustomViews.Access). in context
• Agents need the Customer profiles - View permission (CustomerProfiles.View) to see profiles in the agent workspace, with Edit (CustomerProfiles.Edit) and Create (CustomerProfiles.Create) granted separately. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). List of security profile permissions in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-security-profile-list

BibTeX

@misc{warmtransfer-aws-connect-security-profile-list,
  title  = {List of security profile permissions in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-security-profile-list},
  note   = {Amazon Web Services, accessed 2026-10-02}
}