Generate, review, and publish a schedule by using Schedule Manager in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/scheduling-publish-schedule.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Generate schedule produces a draft that agents and supervisors cannot see until it is published. in context
• Schedule generation shows In progress and takes 30 minutes to 3 hours depending on agents, rules and duration, ending in Complete or Failed. in context
• Before publishing, schedulers can edit shift and activity times, add, replace or remove activities, copy shifts and recompute metrics, and can regenerate schedules after configuration changes. in context
• Schedule optimization goals are chosen per channel: Service level or Average speed of answer for voice and chat, and Service level or Average time to complete for task and email. in context
• A schedule is generated in Schedule Manager for a single forecast group, for up to 18 weeks ahead. in context
• Schedule generation warnings are HIGH (an agent was not scheduled), MEDIUM (an agent was scheduled but not all requirements were met) or LOW (minor issues such as overstaffing). in context
• After a schedule is published with Publish and Proceed, the agents and supervisors specified in its staffing groups can view it. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Generate, review, and publish a schedule by using Schedule Manager in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-scheduling-publish

BibTeX

@misc{warmtransfer-aws-connect-scheduling-publish,
  title  = {Generate, review, and publish a schedule by using Schedule Manager in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-scheduling-publish},
  note   = {Amazon Web Services, accessed 2026-10-02}
}