Availability of Connect Customer features by Region

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/regions.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS Site Terms (license of documentation text not verified this run); no-redistribution; short excerpts and locators only

Source notes citing this source

• The service endpoints for conversational analytics still use the contact-lens hostname prefix, for example contact-lens.us-east-1.amazonaws.com. in context
• The Region feature table shows generative AI-powered performance evaluations as unavailable in Africa (Cape Town), Asia Pacific (Seoul) and AWS GovCloud (US-West), while standard performance evaluations are available in all eleven listed Regions. in context
• In AWS GovCloud (US-West) the Region feature table shows no generative AI-powered contact categorization, post-contact summaries or information extraction; in Africa (Cape Town) post-contact summaries are available but generative categorization, information extraction and theme detection are not. in context
• Apple Messages for Business, SMS, WhatsApp Business Messaging and push notifications integrations are not available in AWS GovCloud (US-West). in context
• Connect Customer is available in US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul, Singapore, Sydney, Tokyo), Canada (Central), Europe (Frankfurt, London) and AWS GovCloud (US-West). in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Availability of Connect Customer features by Region. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-regions-availability

BibTeX

@misc{warmtransfer-aws-connect-regions-availability,
  title  = {Availability of Connect Customer features by Region},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-regions-availability},
  note   = {Amazon Web Services, accessed 2026-09-30}
}