Set up routing in Connect Customer based on agent proficiencies

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/proficiency-routing.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

AWS Site Terms (not independently verified); no-redistribution; short excerpts and locators only

Source notes citing this source

Cite this source record

APA

WarmTransfer. (2026, October 1). Set up routing in Connect Customer based on agent proficiencies. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-proficiency-routing

BibTeX

@misc{warmtransfer-aws-connect-proficiency-routing,
  title  = {Set up routing in Connect Customer based on agent proficiencies},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-proficiency-routing},
  note   = {Amazon Web Services, accessed 2026-10-01}
}