Security profile permissions for forecasting & agent scheduling in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/required-optimization-permissions.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Viewing historical schedule adherence metrics requires the Schedule manager View permission plus Analytics and Optimization, Historical metrics - Access. in context
• By default the Admin security profile has permissions for all forecasting, capacity planning and scheduling activities. in context
• Agents need the Agent Applications permission Agent application schedule calendar - View or Edit to see their schedule, and Edit to request time off. in context
• Creating forecast groups, importing historical data, creating, inspecting, downloading and editing forecasts each require the Forecasting - Edit permission. in context
• Scheduling, Schedule manager grants permission to view, edit and publish generated schedules, and creating staff rules, shift activities, shift profiles, staffing groups and schedules requires Schedule manager - Edit. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Security profile permissions for forecasting & agent scheduling in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-optimization-permissions

BibTeX

@misc{warmtransfer-aws-connect-optimization-permissions,
  title  = {Security profile permissions for forecasting & agent scheduling in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-optimization-permissions},
  note   = {Amazon Web Services, accessed 2026-10-02}
}