How contact attributes work in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/what-is-a-contact-attribute.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect treats '$' as a special character in attribute keys: a key containing it cannot be retrieved later in the flow, and text-to-speech reads it aloud as 'dollar sign'. in context
• If a flow references an attribute that is not available when the block runs, the contact can be routed down that block's Error branch, so flows need logic for missing attributes. in context
• Contact segment attributes hold values specific to one contact ID and are not shared across contacts with the same InitialContactId; they must be predefined before a flow can set them. in context
• User-defined contact attributes are shared across all contacts with the same InitialContactId, so a value set in a transfer flow overwrites the value seen on earlier contact legs. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). How contact attributes work in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-how-contact-attributes-work

BibTeX

@misc{warmtransfer-aws-connect-how-contact-attributes-work,
  title  = {How contact attributes work in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-how-contact-attributes-work},
  note   = {Amazon Web Services, accessed 2026-10-02}
}