Forecasting in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/forecasting.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Only the most current computed forecast is kept, so a day's forecast must be downloaded before Amazon Connect overwrites it. in context
• A newly created short-term or long-term forecast is typically computed within 4 hours and often in about 1 hour, and forecast group changes trigger recomputation in the same timeframe. in context
• Intraday forecasts update every 15 minutes and are generated only for queues with at least 5000 unique contacts per week per queue-channel over the last 4 weeks. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Forecasting in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-forecasting

BibTeX

@misc{warmtransfer-aws-connect-forecasting,
  title  = {Forecasting in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-forecasting},
  note   = {Amazon Web Services, accessed 2026-10-02}
}