Use flow logs to track events in Connect Customer flows

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-flow-logs.html

Published

unknown

Updated

unknown

Accessed

2026-09-07

HTTP status

200

License

Proprietary. (c) Amazon Web Services Inc. AWS Site Terms. No license notice printed in the fetched body.; no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect flow logging needs two things: Enable flow logging turned on for the instance in the console (which creates the CloudWatch log group) and a Set logging behavior block in the flow. in context
• Enabling flow logging on the instance creates the CloudWatch log group automatically, but a flow only emits logs if it also contains a Set logging behavior block. in context

Cite this source record

APA

WarmTransfer. (2026, September 7). Use flow logs to track events in Connect Customer flows. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-flow-logs-overview

BibTeX

@misc{warmtransfer-aws-connect-flow-logs-overview,
  title  = {Use flow logs to track events in Connect Customer flows},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-flow-logs-overview},
  note   = {Amazon Web Services, accessed 2026-09-07}
}