Data in flow logs stored in an Amazon CloudWatch log group

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/contact-flow-log-data.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Flow logs do not record contact activity that happens outside the flow, such as time spent in a queue or the interaction with an agent. in context
• Flow log entries include the flow ID, which stays the same when a flow is changed, so logs can be used to compare interactions across versions of a flow. in context
• When a flow calls Amazon Lex or AWS Lambda, flow logs show the flow's entry to and exit from the call, with the data sent or received at those points. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Data in flow logs stored in an Amazon CloudWatch log group. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-flow-log-data

BibTeX

@misc{warmtransfer-aws-connect-flow-log-data,
  title  = {Data in flow logs stored in an Amazon CloudWatch log group},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-flow-log-data},
  note   = {Amazon Web Services, accessed 2026-10-02}
}