Evaluate agent and self-service interaction performance in Connect Customer

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/evaluations.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; licence not inspected; no-redistribution; short excerpts and locators only

Source notes citing this source

• Evaluation capabilities are enabled per instance in the console under Data storage, Content evaluations, where an S3 bucket is created or chosen for storing and exporting evaluations. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Evaluate agent and self-service interaction performance in Connect Customer. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-evaluations

BibTeX

@misc{warmtransfer-aws-connect-evaluations,
  title  = {Evaluate agent and self-service interaction performance in Connect Customer},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-evaluations},
  note   = {Amazon Web Services, accessed 2026-09-30}
}