Default flows in Connect Customer for your contact center

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/contact-flow-default.html

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The documented Amazon Connect default flows (agent hold, agent transfer, customer queue, customer whisper, agent whisper, customer hold, outbound, queue transfer) include none dedicated to playing an error message. inferred in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Default flows in Connect Customer for your contact center. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-default-flows

BibTeX

@misc{warmtransfer-aws-connect-default-flows,
  title  = {Default flows in Connect Customer for your contact center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-default-flows},
  note   = {Amazon Web Services, accessed 2026-10-02}
}