Access Connect Customer Customer Profiles in the agent workspace

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/customer-profile-access.html

Published

2026-10-02

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

AWS documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Instances accessed through the awsapps.com domain use https://<instance name>.awsapps.com/connect/agent-app-v2/ for the agent workspace. in context
• To show Customer Profiles in a custom agent application you embed the CCP and Customer Profiles with the Amazon Connect Streams library, whether or not the pre-built CCP UI is displayed. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Access Connect Customer Customer Profiles in the agent workspace. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-customer-profile-access

BibTeX

@misc{warmtransfer-aws-connect-customer-profile-access,
  title  = {Access Connect Customer Customer Profiles in the agent workspace},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-customer-profile-access},
  note   = {Amazon Web Services, accessed 2026-10-02}
}