Connect Customer conversational analytics

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens.html

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

AWS documentation; copyright Amazon Web Services; see AWS site terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• AWS states that conversational analytics is built on Amazon Bedrock and that AWS implements automated abuse detection for it. in context
• AWS describes conversational analytics as providing contact center analytics and quality management capabilities, and lists under it conversation analysis, performance evaluations, agent screen recording, contact search, and monitoring of live and recorded conversations. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Connect Customer conversational analytics. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-contact-lens-overview

BibTeX

@misc{warmtransfer-aws-connect-contact-lens-overview,
  title  = {Connect Customer conversational analytics},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-contact-lens-overview},
  note   = {Amazon Web Services, accessed 2026-09-30}
}