Connect Customer contact events

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/contact-events.html

Published

unknown

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

AWS Site Terms; documentation copyright Amazon Web Services; no-redistribution; short excerpts and locators only

Source notes citing this source

• Amazon Connect lets customers subscribe to a near real-time stream of contact events, such as a call being queued, for voice calls, chats, tasks and email. in context
• AWS tells developers that contact event consumers should ignore new fields and keep working when new event types are introduced, because the contact events data model is extended over time with backward-compatible changes. in context
• Amazon Connect contact events are a near real-time stream of voice, chat, task and email contact events that AWS describes as usable for integration into workforce management solutions. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). Connect Customer contact events. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-contact-events

BibTeX

@misc{warmtransfer-aws-connect-contact-events,
  title  = {Connect Customer contact events},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-contact-events},
  note   = {Amazon Web Services, accessed 2026-09-24}
}