Get a local toll-free or DID Connect Customer phone number

Publisher

Amazon Web Services

URL

https://docs.aws.amazon.com/connect/latest/adminguide/claim-phone-number.html

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

AWS documentation terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• A number claimed via the ClaimPhoneNumber API is in state CLAIMED, IN_PROGRESS or FAILED, and DescribePhoneNumber reports which. in context
• In the Amazon Connect admin website, numbers are claimed from Channels, Phone numbers, Claim a number, choosing a toll-free or DID number, and can be attached to a flow in the Flow / IVR field before saving. in context
• After you release a claimed Amazon Connect number you cannot claim the same number again. in context
• By default an Amazon Connect account can claim and release up to 200% of its phone-number quota in a rolling 180-day period; exceeding that blocks further claims until an AWS support case is opened or the period expires. in context
• An Amazon Connect instance needs a claimed DID or toll-free phone number to place or receive calls. in context
• An Amazon Connect phone number cannot be claimed again after it is released. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Get a local toll-free or DID Connect Customer phone number. WarmTransfer. https://warmtransfer.net/knowledge/sources/aws-connect-claim-phone-number

BibTeX

@misc{warmtransfer-aws-connect-claim-phone-number,
  title  = {Get a local toll-free or DID Connect Customer phone number},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/aws-connect-claim-phone-number},
  note   = {Amazon Web Services, accessed 2026-09-25}
}