Setting up RingCentral emergency addresses

See also

Sources

1. 1
   An admin sets the ERL for a specific phone or app in the Admin Portal at Settings > Devices & Numbers > Phones, selecting the device and clicking Edit Location, then choosing a company ERL or adding a personal one with New.

   Setting and updating your Emergency response location · Admin Portal steps for a phone device or app · Checked 2026-10-14
2. 2
   RingCentral states it does not track user locations, location goes to responders only when a user dials emergency services, and admins cannot access users' personal locations.

   RAY BAUM'S Act compliance with RingCentral MVP location awareness · Privacy paragraph · Checked 2026-10-14
3. 3
   In the RingCentral Admin Portal, Automatic Location Updates is configured under Phone System > Emergency Calling > Automatic Location Updates, which has Wireless Access Point Map, IP Address Range Map, Switch Map and Status tabs.

   Setting up emergency address automatic location updates on your RingEX company account · Setting up the network infrastructure with known locations; Turning on automatic location updates for compatible devices · Checked 2026-10-14
4. 4
   The RingCentral clients compatible with Automatic Location Updates are the RingCentral app (desktop version only) and the RingCentral Phone app.

   Setting up emergency address automatic location updates on your RingEX company account · Prerequisites - Compatible devices · Checked 2026-10-14
5. 5
   Desk phones listed as compatible with RingCentral Automatic Location Updates are Avaya J100 series models, Poly CCX, Edge E and VVX models, and Yealink desk, conference and cordless models.

   Setting up emergency address automatic location updates on your RingEX company account · Prerequisites - Compatible devices · Checked 2026-10-14
6. 6
   Automatic location updates for desk phones are switched on with the 'Enable Automatic Location Updates for Compatible Desk Phones' toggle on the Status tab; once on, users of compatible desk phones do not enter their location manually.

   Setting up emergency address automatic location updates on your RingEX company account · Turning on automatic location updates for compatible devices · Checked 2026-10-14
7. 7
   RingCentral advises defining each IP Address Range Map network with both its public IP address(es) and its private IP range, each entered as a single address or a range, mapped to an Emergency Response Location.

   Setting up emergency address automatic location updates on your RingEX company account · Adding an IP address range (Note) · Checked 2026-10-14
8. 8
   Automatic Location Updates must be enabled on the account by contacting the RingCentral account manager before admins configure it.

   Setting up emergency address automatic location updates on your RingEX company account · Prerequisites · Checked 2026-10-14
9. 9
   RingCentral Automatic Location Updates infers location from network elements with known locations: Wi-Fi access points, IP address ranges and Ethernet switch MAC addresses.

   Setting up emergency address automatic location updates on your RingEX company account · Prerequisites - Compatible devices · Checked 2026-10-14
10. 10
    An Ethernet switch is mapped in RingCentral's Switch Map by chassis ID (often the switch MAC address), port and nickname, plus an Emergency Response Location and site.

    Setting up emergency address automatic location updates on your RingEX company account · Adding an Ethernet switch · Checked 2026-10-14
11. 11
    A wireless access point is mapped in RingCentral by its BSSID (the access point MAC address, not the SSID) plus a nickname, an Emergency Response Location and a site.

    Setting up emergency address automatic location updates on your RingEX company account · Adding a Wireless Access Point · Checked 2026-10-14
12. 12
    RingCentral API error CMN-109 on an Emergency Response Location call indicates ERLs cannot be set yet for the account and the device-update method must be used instead.

    Emergency Locations · CMN-109 Error · Checked 2026-10-14
13. 13
    The sample feature response in RingCentral's developer guide shows maxNumberOfCompanyERLs set to 10000.

    Emergency Locations · Method 2: Update Emergency Response Location - sample feature response · Checked 2026-10-14
14. 14
    Company-wide Emergency Response Locations are created with POST /restapi/v1.0/account/~/emergency-locations carrying name, address and visibility Public, making the location available to all users on the account.

    Emergency Locations · Set Company-Wide Emergency Locations · Checked 2026-10-14
15. 15
    User-specific (private) Emergency Response Locations are created with POST /restapi/v1.0/account/~/extension/~/emergency-locations and are available only to that extension.

    Emergency Locations · Set User-Specific Emergency Locations · Checked 2026-10-14
16. 16
    RingCentral's developer guide documents setting a device's discrete emergency address with PUT /restapi/v1.0/account/~/device/{deviceId} carrying an emergency.address object with street, city, zip, customerName, state and country.

    Emergency Locations · Method 1: Update Location by Device · Checked 2026-10-14
17. 17
    RingCentral states that, because of Section 506 of RAY BAUM'S Act, setting a discrete emergency address through the device-update method may fail and will eventually not be possible.

    Emergency Locations · Changes Due to RAY BAUM's Act · Checked 2026-10-14
18. 18
    Updating a device's emergency.address via the RingCentral device API also updates that device's emergencyServiceAddress object.

    Emergency Locations · Method 1: Update Location by Device · Checked 2026-10-14
19. 19
    An integration can check whether an account uses Emergency Response Locations with GET /restapi/v1.0/account/~/extension/~/features?featureId=NewEmergencyCallingFramework; when the feature is available, discrete addresses cannot be set directly and the ERL flow is required.

    Emergency Locations · Method 2: Update Emergency Response Location - checking whether ERLs are enabled · Checked 2026-10-14
20. 20
    RingCentral API error EME-384 indicates that a discrete emergency address can no longer be set on the device and the Emergency Response Location workflow must be used instead.

    Emergency Locations · EME-384 Error · Checked 2026-10-14
21. 21
    In the RingCentral desktop and web app, the user cannot make calls until an emergency response location has been set.

    Managing phone settings in RingCentral app and Admin Portal · Desktop & Web - Emergency Response Location · Checked 2026-10-14
22. 22
    RingCentral's location-awareness announcement states IT admins can add up to 70,000 predefined networks and locations.

    RAY BAUM'S Act compliance with RingCentral MVP location awareness · Paragraph on predefined networks and locations · Checked 2026-10-14
23. 23
    Company Emergency Response Locations are added in the RingCentral Admin Portal under Phone System > Emergency Calling > Company Emergency Response Locations > Add, with a nickname, a site on multi-site accounts, and an emergency address.

    Managing your company emergency response locations · Updating your company's emergency response location · Checked 2026-10-14
24. 24
    The Company Emergency Response Locations page offers 'Add ERLs in Bulk' to add or update multiple ERLs from a template.

    Managing your company emergency response locations · Updating your company's emergency response location · Checked 2026-10-14
25. 25
    RingCentral MVP release 23.1 (rolled out February 2 to March 7, 2023) added spreadsheet-based bulk upload of Emergency Response Location data.

    RingCentral MVP Core Release Notes (February 2023) · Version 23.1 - Emergency Address Management (Call Handling) · Checked 2026-10-14
26. 26
    End users can set or update their Emergency Response Location only in the RingCentral desktop app; the web and mobile apps do not support it.

    Setting and updating your Emergency response location · Note under the article introduction · Checked 2026-10-14
27. 27
    In the RingCentral desktop app a user manages their ERL at Settings > Phone > Emergency response location > Manage, then picks a company location and clicks Confirm location, or adds a new one with the plus icon.

    Setting and updating your Emergency response location · Setting your emergency response location in the desktop app (steps 1-4) · Checked 2026-10-14
28. 28
    RingCentral users enter an ERL when they first set up their account in Express Setup and can update it whenever they work from a new location.

    Setting and updating your Emergency response location · Introduction · Checked 2026-10-14
29. 29
    RingCentral's company ERL form has no separate floor or room field; granular detail such as a floor goes in address line 1 or line 2.

    Managing your company emergency response locations · Updating your company's emergency response location (example ERL 'BMT 20 First Floor') · Checked 2026-10-14
30. 30
    RingCentral guidance says an ERL should identify a place responders can reasonably reach and need not go to desk level: one ERL for a single-suite business, one per floor for a multi-floor business, or one per quadrant of a large warehouse.

    Managing your company emergency response locations · Managing your company emergency response locations · Checked 2026-10-14
31. 31
    For US ERL addresses RingCentral tells admins to verify the address with the USPS ZIP Code Lookup and, if it is not found, to contact the local address management office.

    Managing your company emergency response locations · Managing your company emergency response locations - address validation note · Checked 2026-10-14
32. 32
    RingCentral customers report that changing the ERL in the RingCentral app also changes the ERL on the same user's desk phone, and the reverse, so a home ERL set in the app can overwrite an office desk phone's ERL.field report

    Emergency Response Location set for a user's deskphone to not sync with the ERL set for the user's RingCentral App · Idea post body and comment · Checked 2026-10-14
33. 33
    RingCentral's design maps onto 47 CFR 9.16(b)(3): Automatic Location Updates on compatible desk phones is the automated-dispatchable-location path, while the desktop app's new-location prompt is the end-user manual-update alternative allowed for non-fixed and off-premises devices.inferred

    Setting up emergency address automatic location updates on your RingEX company account · Turning on automatic location updates for compatible devices; read with cornell-lii-47-cfr-9-16 (b)(3) · Checked 2026-10-14
34. 34
    A newly provisioned RingCentral desktop-app user who skips the ERL step is likely to see outbound calling blocked rather than calls going out without a location, because the app needs an ERL before it can place calls.inferred

    Managing phone settings in RingCentral app and Admin Portal · Desktop & Web - Emergency Response Location · Checked 2026-10-14
35. 35
    The 70,000 'networks and locations' figure in RingCentral's blog and the 10,000 maxNumberOfCompanyERLs in its API sample count different things, so neither should be quoted as the company ERL limit without checking the account's feature response.inferred

    Emergency Locations · Method 2 sample feature response; read with ringcentral-blog-ray-baums-location-awareness · Checked 2026-10-14
36. 36
    RingCentral's policy states some emergency calls go to a centralized or national emergency call center whose operator asks the caller's location before routing, and lists Canada among countries with centralized routing.

    Operation and Limitations of Emergency Service · Section 2 and Table 1 · Checked 2026-10-14
37. 37
    RingCentral's policy states that a line used outside its country of service may not reach that country's emergency number; its example is a US line used in the UK.

    Emergency Services Policy: Operation and Limitations of Emergency Service · Travel / use outside the country of service · Checked 2026-10-14
38. 38
    RingCentral's emergency services policy requires the customer or its Account Administrator to register the physical address where a line will be used immediately on activation, either in the app or in the Administrative Portal.

    Emergency Services Policy: Operation and Limitations of Emergency Service · Registering an emergency address · Checked 2026-10-14
39. 39
    RingCentral's emergency services policy requires the user to update the registered address immediately whenever a desk phone or app is moved to a new location.

    Emergency Services Policy: Operation and Limitations of Emergency Service · User responsibility to update when moving · Checked 2026-10-14
40. 40
    Per RingCentral's policy, emergency address changes take effect in real time for US and Canadian users, usually within 24 hours elsewhere, and up to ten days in some countries.

    Emergency Services Policy: Operation and Limitations of Emergency Service · User responsibility to update when moving · Checked 2026-10-14
41. 41
    RingCentral's policy requires customers to inform everyone who may use the service of its emergency-calling limitations and to place warning stickers visibly on every device that may be used to access the service.

    Emergency Services Policy: Operation and Limitations of Emergency Service · Notification and warning labels · Checked 2026-10-14
42. 42
    RingCentral must turn on location awareness for an organization before its users can set an ERL.

    Setting and updating your Emergency response location · Before you begin · Checked 2026-10-14
43. 43
    Emergency calls dialed from the RingCentral smartphone app are handed to the phone's native dialer and handled by the cellular provider, and the app cannot place emergency calls over Wi-Fi.

    Emergency Services Policy: Operation and Limitations of Emergency Service · Softphones and apps (smartphone app) · Checked 2026-10-14
44. 44
    The RingCentral desktop app uses location awareness to detect a new working location and prompts the user to enter their current address on the first visit to that location.

    Setting and updating your Emergency response location · Introduction - location awareness · Checked 2026-10-14
45. 45
    Personal ERLs can be added in the Admin Portal under Settings > Personal Emergency Response Locations > Add, with a nickname and an address.

    Setting and updating your Emergency response location · Adding personal emergency response locations in the Admin Portal · Checked 2026-10-14
46. 46
    Personal ERLs in the RingCentral Admin Portal show one of four statuses: In Use, Not in Use, Registration in progress, or Missing address.

    Setting and updating your Emergency response location · Adding personal emergency response locations in the Admin Portal - status list · Checked 2026-10-14
47. 47
    A single RingCentral user can hold up to 20 personal (private) Emergency Response Locations.

    Emergency Locations · Method 2: Update Emergency Response Location - sample feature response (maxNumberOfPrivateERLsForSingleUser) · Checked 2026-10-14
48. 48
    47 CFR 9.16(b)(1) requires MLTS installers, managers and operators to configure the system so a user can dial 911 directly from any station, without a prefix or access code.

    47 CFR § 9.16 - General obligations for MLTS (Cornell LII republication) · 47 CFR 9.16(b)(1) · Checked 2026-10-14
49. 49
    47 CFR 9.16(b)(3)(i) requires on-premises fixed MLTS telephones to provide automated dispatchable location, with a compliance date of January 6, 2021.

    47 CFR § 9.16 - General obligations for MLTS (Cornell LII republication) · 47 CFR 9.16(b)(3)(i) · Checked 2026-10-14
50. 50
    47 CFR 9.16(b)(3)(ii) requires on-premises non-fixed MLTS devices to provide automated dispatchable location when technically feasible and otherwise allows end-user manual updates or alternative location information, from January 6, 2022.

    47 CFR § 9.16 - General obligations for MLTS (Cornell LII republication) · 47 CFR 9.16(b)(3)(ii) · Checked 2026-10-14
51. 51
    47 CFR 9.16(b)(2) requires an MLTS operator, where the system can be configured without hardware or software changes, to send a notification to a central location or person, contemporaneously with the 911 call where technically feasible and without delaying it.

    47 CFR § 9.16 - General obligations for MLTS (Cornell LII republication) · 47 CFR 9.16(b)(2) · Checked 2026-10-14
52. 52
    47 CFR 9.16(b)(3)(iii) requires off-premises MLTS devices to provide automatic dispatchable location if technically feasible and otherwise allows end-user manual updates or enhanced location information, from January 6, 2022.

    47 CFR § 9.16 - General obligations for MLTS (Cornell LII republication) · 47 CFR 9.16(b)(3)(iii) · Checked 2026-10-14
53. 53
    RingCentral prompts users to choose a location when their IP address changes, so users connecting through a VPN may see more location prompts.

    Emergency Locations · What to Know When Connected via a VPN · Checked 2026-10-14

Documents

Cite this page

WarmTransfer. (2026, October 14). Setting up RingCentral emergency addresses. WarmTransfer. https://warmtransfer.net/knowledge/ringcentral-e911-setup

@misc{warmtransfer-ringcentral-e911-setup,
  title  = {Setting up RingCentral emergency addresses},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/ringcentral-e911-setup},
  note   = {Verified 2026-10-14}
}