Hotel PBX and property management system integration

See also

Sources

1. 1
   Grandstream's guide shows a FIAS room-status update built from attributes RN (room number) and RS (room status) with an example RU|RN211|RS3.

   Oracle OPERA PMS · Oracle OPERA PMS - FIAS description · Checked 2026-10-14
2. 2
   Grandstream's OPERA guide describes the UCM and OPERA connected through IFC_PBX which can run on a separate machine or on the OPERA server.

   Oracle OPERA PMS · Oracle OPERA PMS - architecture/introduction section · Checked 2026-10-14
3. 3
   Grandstream's OPERA integration requires UCM firmware 1.0.29.11 on UCM6300/UCM6300A hardware and 1.0.29.7 on CloudUCM.

   Oracle OPERA PMS · Oracle OPERA PMS - supported models and firmware · Checked 2026-10-14
4. 4
   On the OPERA side Grandstream's guide selects the interface named Oracle Hospitality OPERA TMS Interface for UCM Series PBX by Grandstream Networks.

   Oracle OPERA PMS · Oracle OPERA PMS - OPERA-side configuration · Checked 2026-10-14
5. 5
   Grandstream's OPERA integration supports six room statuses: Dirty Vacant and Dirty Occupied and Clean Vacant and Clean Occupied and Inspected Vacant and Inspected Occupied.

   Oracle OPERA PMS · Oracle OPERA PMS - Housekeeper / room status section · Checked 2026-10-14
6. 6
   Grandstream UCM's PMS connection settings offer TCP or Simple SSL or Mutual SSL as protocol types with a configurable port 1-65535 and no stated default.

   Oracle OPERA PMS · Oracle OPERA PMS - Integrations > PMS configuration · Checked 2026-10-14
7. 7
   Grandstream's OPERA wake-up settings offer No Repeat or Daily or Weekly with a default of 3 redials at a 5-minute redial interval.

   Oracle OPERA PMS · Oracle OPERA PMS - Wake-up Service · Checked 2026-10-14
8. 8
   In Grandstream's Mitel PMS integration check-out clears the check-in data and restores extension defaults and deletes voicemails on the extension.

   Mitel PMS Integration · Mitel PMS Integration - Check-out · Checked 2026-10-14
9. 9
   Grandstream UCM supports a Mitel PMS integration in addition to FIAS with direct communication and no middleware.

   Mitel PMS Integration · Mitel PMS Integration - introduction · Checked 2026-10-14
10. 10
    Grandstream's Mitel PMS integration lets the PMS set a room's station restriction to Internal or Local or National or International.

    Mitel PMS Integration · Mitel PMS Integration - Set Station Restriction · Checked 2026-10-14
11. 11
    Grandstream's Mitel PMS wake-up calls report action statuses Programmed or Executed or Cancelled and answer statuses Answered or Busy or No Answer or Error.

    Mitel PMS Integration · Mitel PMS Integration - Wake-up Calls · Checked 2026-10-14
12. 12
    Vendor phrases like without middleware most likely mean no third-party middleware such as a TMS gateway while Oracle's own IFC8 interface component still sits between PBX and OPERA.inferred

    Oracle OPERA PMS · Oracle OPERA PMS - IFC_PBX description; read with grandstream-pr-oracle-validates-ucm-opera and oracle-ifc8-property-interfaces-overview · Checked 2026-10-14
13. 13
    Grandstream announced on 2026-05-04 that Oracle validated its UCM Series for direct integration with Oracle OPERA over FIAS without middleware.

    Oracle validates UCM Series with Oracle OPERA · press release - opening paragraphs · Checked 2026-10-14
14. 14
    Grandstream's OPERA validation announcement names the UCM6300 Series and CloudUCM and SoftwareUCM.

    Oracle validates UCM Series with Oracle OPERA · press release - product paragraph · Checked 2026-10-14
15. 15
    Oracle lists Telephone Management Systems or middleware to TMS systems among the vendor system types IFC8 connects to OPERA Cloud.

    Property Interfaces: IFC8 and FIAS and XML_POS - 1 Overview · 1 Overview - list of vendor system types · Checked 2026-10-14
16. 16
    IFC8 exchanges messages using Oracle's universal FIAS API or the XML-POS API or vendor-based specifications.

    Property Interfaces: IFC8 and FIAS and XML_POS - 1 Overview · 1 Overview - message format paragraph · Checked 2026-10-14
17. 17
    Oracle's IFC8 is an on-premise interface application that connects on-premise vendor systems to OPERA Cloud.

    Property Interfaces: IFC8 and FIAS and XML_POS - 1 Overview · 1 Overview - first paragraph · Checked 2026-10-14
18. 18
    IFC8 uses either a TCP/IP or a serial connection for synchronous message exchange with the vendor system.

    Property Interfaces: IFC8 and FIAS and XML_POS - 1 Overview · 1 Overview - physical connection paragraph · Checked 2026-10-14
19. 19
    Moving a hotel's phones from an on-site PBX to a hosted or cloud VoIP service does not take the system outside the FCC MLTS rules so direct 911 dialing and notification and dispatchable location obligations continue to apply.inferred

    47 CFR 9.3 - Definitions (eCFR XML as of 2026-10-01) · 47 CFR 9.3 MLTS definition read with 47 CFR 9.16(b) · Checked 2026-10-14
20. 20
    A hotel replacing an on-site PBX with a cloud phone service keeps PMS features only if the new service or a middleware supplies a PMS link such as FIAS via IFC8 or an OHIP integration because the PMS side expects a telephone management system interface.inferred

    Property Interfaces: IFC8 and FIAS and XML_POS - 1 Overview · 1 Overview - system types and message formats and OHIP paragraphs; read with oracle-opera-cloud-252-interface-control system type list · Checked 2026-10-14
21. 21
    Mitel's integrations gallery lists Nevotek VIP Connect as a Compatible PMS integration and hospitality suite for MiVoice Business 9.4.

    VIP Connect PMS integration & Hospitality Suite · VIP Connect listing - certification and platform details · Checked 2026-10-14
22. 22
    MiVoice Office 400 hospitality for up to 20 rooms runs from the reception phone with no licence and up to 100 rooms needs one licence per communication system.

    The MiVoice Office 400 hospitality and hotel solution · The MiVoice Office 400 hospitality and hotel solution - licence tiers · Checked 2026-10-14
23. 23
    MiVoice Office 400 hospitality for up to 400 rooms runs via an external PMS and the PMS interface is licensed per communication system and per room.

    The MiVoice Office 400 hospitality and hotel solution · The MiVoice Office 400 hospitality and hotel solution - licence tiers · Checked 2026-10-14
24. 24
    Mitel MiVoice Office 400 integrates with a property management system through an integrated PMS interface using the FIAS protocol.

    The MiVoice Office 400 hospitality and hotel solution · The MiVoice Office 400 hospitality and hotel solution - PMS interface paragraph · Checked 2026-10-14
25. 25
    MiVoice Office 400 lets maintenance staff book out minibar items using a star/hash function code.

    The MiVoice Office 400 hospitality and hotel solution · The MiVoice Office 400 hospitality and hotel solution - feature list · Checked 2026-10-14
26. 26
    The FCC's MLTS definition covers network and premises based systems including Centrex and VoIP as well as PBX and hybrid and key telephone systems.

    47 CFR 9.3 - Definitions (eCFR XML as of 2026-10-01) · 47 CFR 9.3 - definition of Multi-line telephone system or MLTS · Checked 2026-10-14
27. 27
    47 CFR 9.16(b)(1) requires installers and managers and operators of an MLTS to configure it so users can dial 911 directly without a prefix such as 9.

    47 CFR 9.16 - General obligations of MLTS (eCFR XML as of 2026-10-01) · 47 CFR 9.16(b)(1); manufacturer obligation at 9.16(a)(1) · Checked 2026-10-14
28. 28
    47 CFR 9.16(b)(3)(i) required automated dispatchable location for fixed on-premises MLTS devices no later than January 6 2021.

    47 CFR 9.16 - General obligations of MLTS (eCFR XML as of 2026-10-01) · 47 CFR 9.16(b)(3)(i) · Checked 2026-10-14
29. 29
    47 CFR 9.16(b)(3)(ii) required automated dispatchable location for non-fixed on-premises MLTS devices by January 6 2022 where technically feasible with manual or alternative location otherwise.

    47 CFR 9.16 - General obligations of MLTS (eCFR XML as of 2026-10-01) · 47 CFR 9.16(b)(3)(ii) · Checked 2026-10-14
30. 30
    47 CFR 9.16(b)(2) requires MLTS 911 notification to a central location or another party where the system can provide it without hardware or software changes and it must not delay the 911 call.

    47 CFR 9.16 - General obligations of MLTS (eCFR XML as of 2026-10-01) · 47 CFR 9.16(b)(2) · Checked 2026-10-14
31. 31
    Oracle exposes inbound property-interface actions such as posting charges and room status changes and wake-up requests through OHIP REST APIs.

    Property Interfaces: IFC8 and FIAS and XML_POS - 1 Overview · 1 Overview - inbound actions paragraph · Checked 2026-10-14
32. 32
    Oracle exposes outbound OPERA Cloud events such as check-in and check-out and room move and wake-up requests through OHIP streaming APIs.

    Property Interfaces: IFC8 and FIAS and XML_POS - 1 Overview · 1 Overview - outbound actions paragraph · Checked 2026-10-14
33. 33
    Cancelling a main wake-up call in OPERA Cloud also cancels its associated follow-up call and only calls not yet placed can be cancelled.

    Managing Wake Up Calls · Managing Wake Up Calls - Cancelled status description · Checked 2026-10-14
34. 34
    OPERA Cloud's wake-up status list defines Completed as a wake-up call that has been placed and answered.disputed

    Managing Wake Up Calls · Managing Wake Up Calls - wake-up call status descriptions (Completed) · Checked 2026-10-14
35. 35
    OPERA Cloud's PBX-mode descriptions say a wake-up call's status changes from Pending to Completed when the call order is sent to the PBX.disputed

    Managing Wake Up Calls · Managing Wake Up Calls - both PBX communication method descriptions · Checked 2026-10-14
36. 36
    In the other OPERA Cloud PBX mode OPERA sends the wake-up instruction to the interface at the exact call time and the PBX places the call immediately.

    Managing Wake Up Calls · Managing Wake Up Calls - second of the two PBX communication methods · Checked 2026-10-14
37. 37
    In one OPERA Cloud PBX mode OPERA sends the wake-up instruction immediately when it is set up and the PBX stores it and places the call at the requested time.

    Managing Wake Up Calls · Managing Wake Up Calls - first of the two PBX communication methods · Checked 2026-10-14
38. 38
    When OPERA Cloud is interfaced with a PBX the PBX, not OPERA Cloud, places the wake-up call to the room.

    Managing Wake Up Calls · Managing Wake Up Calls - paragraph on PBX interface · Checked 2026-10-14
39. 39
    In OPERA Cloud a wake-up call can only be set on a reservation that is in-house (checked-in) status.

    Managing Wake Up Calls · Managing Wake Up Calls - introductory paragraph · Checked 2026-10-14
40. 40
    OPERA Cloud wake-up calls carry the statuses Pending and Completed and No Answer and Cancelled.

    Managing Wake Up Calls · Managing Wake Up Calls - wake-up call status descriptions · Checked 2026-10-14
41. 41
    OPERA Cloud's wake-up call feature can be used with or without a PBX interface.

    Managing Wake Up Calls · Managing Wake Up Calls - introductory paragraph · Checked 2026-10-14
42. 42
    OPERA Cloud Property Interface Control lists PBX and Call Accounting and Voicemail and other telephone-related systems among the integrated system types it manages.

    Property Interface Control · Property Interface Control - list of system types · Checked 2026-10-14
43. 43
    Yeastar states its PMS integration was tested with Oracle Hospitality OPERA and that the instructions apply to all FIAS-compatible hotel PMS.

    Hotel PMS Integration Guide · Hotel PMS Integration Guide - Requirements · Checked 2026-10-14
44. 44
    Yeastar PMS integration sends guest-room outbound call data to the PMS for billing and posts minibar charges dialed via feature codes.

    Hotel PMS Integration Guide · Features - Calls/Minibar Billing · Checked 2026-10-14
45. 45
    Yeastar states OPERA Cloud does not support its Based on Destination and Duration call billing type in which the PMS calculates the charge.

    Integrate Yeastar P-Series Software Edition with Oracle Hospitality OPERA · Requirements note; and Procedure - call billing settings · Checked 2026-10-14
46. 46
    In Yeastar PMS integration a DND change made in the PMS updates the room extension's presence and settings.

    Hotel PMS Integration Guide · Features - DND and Housekeeping Sync · Checked 2026-10-14
47. 47
    Yeastar states that which PMS integration features are available depends on the hotel PMS.

    Hotel PMS Integration Guide · Features - note · Checked 2026-10-14
48. 48
    Yeastar P-Series Software Edition integrates directly with hotel PMS over the FIAS protocol without additional middleware.

    Hotel PMS Integration Guide · Hotel PMS Integration Guide - introduction · Checked 2026-10-14
49. 49
    Yeastar PMS integration assigns the guest name to the room extension on check-in or room move.

    Hotel PMS Integration Guide · Features - Guest Information and Room Move Sync · Checked 2026-10-14
50. 50
    With Yeastar PMS integration housekeeping staff change room status by dialing feature codes on the room phone and the status syncs to the PMS.

    Hotel PMS Integration Guide · Features - DND and Housekeeping Sync · Checked 2026-10-14
51. 51
    Yeastar's OPERA integration requires IFC8 version 8.15.0.0 and FIAS version 2.20.25 on the Oracle side.

    Integrate Yeastar P-Series Software Edition with Oracle Hospitality OPERA · Requirements · Checked 2026-10-14
52. 52
    Yeastar's PMS integration guide requires P-Series Software Edition PBX version 83.18.0.102.

    Hotel PMS Integration Guide · Hotel PMS Integration Guide - Requirements · Checked 2026-10-14
53. 53
    Yeastar requires OPERA 5 version 5.6 or OPERA Cloud for its OPERA integration.

    Integrate Yeastar P-Series Software Edition with Oracle Hospitality OPERA · Requirements · Checked 2026-10-14
54. 54
    Yeastar P-Series PMS integration requires the paid Hotel PMS Integration add-on subscription which offers a 30-day free trial.

    Hotel PMS Integration Guide · Hotel PMS Integration Guide - Requirements · Checked 2026-10-14
55. 55
    Yeastar maps guest rooms to PMS by selecting extension groups of room extensions and only extensions in the selected groups synchronise with OPERA.

    Integrate Yeastar P-Series Software Edition with Oracle Hospitality OPERA · Procedure - create extension groups; select Hotel Room Extension Group · Checked 2026-10-14
56. 56
    Yeastar's PMS wake-up rule defaults to a 20-second ringing timeout (5-300) with 0 repeated rings (up to 3) and a 10-minute ring interval (1-30).

    Wake-up Call · Wake-up Call Service section · Checked 2026-10-14
57. 57
    Yeastar's repeated wake-up rings apply only when the guest does not answer and with the default of 0 the room phone rings once.

    Wake-up Call · Wake-up Call Service section - Repeated Rings · Checked 2026-10-14

Documents

Cite this page

WarmTransfer. (2026, October 14). Hotel PBX and property management system integration. WarmTransfer. https://warmtransfer.net/knowledge/hotel-pbx-pms-integration

@misc{warmtransfer-hotel-pbx-pms-integration,
  title  = {Hotel PBX and property management system integration},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/hotel-pbx-pms-integration},
  note   = {Verified 2026-10-14}
}