Source note · Zoom Virtual Agent and Zoom AI for contact centers
Zoom names Genesys Cloud and Amazon Connect as third-party CCaaS platforms Zoom Virtual Agent integrates with, alongside its native Zoom Contact Center integration.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Virtual Agent
- Subsystem
- third-party-integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Virtual Agent - 24/7 Support Solutions — Zoom Communications · tier 2 current vendor documentation · Integrations section
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-third-party-ccaas-named. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-third-party-ccaas-named
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-third-party-ccaas-named,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-third-party-ccaas-named},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-third-party-ccaas-named},
note = {Source note zoom-virtual-agent-third-party-ccaas-named, checked 2026-10-02}
}