Source note · Zoom Virtual Agent and Zoom AI for contact centers
The ZVA Genesys Cloud setup uses two Architect flows: a virtual agent flow that sends the call to the Zoom virtual number with a Transfer to Number action, and a live agent flow that queues the returning call with Transfer to ACD.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Virtual Agent
- Subsystem
- genesys-cloud-integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configuring Zoom Virtual Agent Genesys cloud integration — Zoom Communications · tier 2 current vendor documentation · Design Architect flows: virtual agent and live agent
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-genesys-two-architect-flows. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-genesys-two-architect-flows
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-genesys-two-architect-flows,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-genesys-two-architect-flows},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-genesys-two-architect-flows},
note = {Source note zoom-virtual-agent-genesys-two-architect-flows, checked 2026-10-02}
}