Source note · Zoom Virtual Agent and Zoom AI for contact centers
In the ZVA Genesys Cloud integration, a Genesys web service data action calls a Zoom API with the ZVA API key to retrieve the conversation transcript for the live agent.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Virtual Agent
- Subsystem
- genesys-cloud-integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configuring Zoom Virtual Agent Genesys cloud integration — Zoom Communications · tier 2 current vendor documentation · Build web service integration / Call Data Action
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-genesys-transcript-data-action. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-genesys-transcript-data-action
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-genesys-transcript-data-action,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-genesys-transcript-data-action},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-genesys-transcript-data-action},
note = {Source note zoom-virtual-agent-genesys-transcript-data-action, checked 2026-10-02}
}