Source note · Zoom Virtual Agent and Zoom AI for contact centers
The Genesys Cloud trunk for ZVA uses the Inbound SIP Termination Identifier zoomcc-<zoom account number>, and Prioritized Caller Selection is set to Call Source.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Virtual Agent
- Subsystem
- genesys-cloud-integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configuring Zoom Virtual Agent Genesys cloud integration — Zoom Communications · tier 2 current vendor documentation · Configure external SIP trunk in Genesys: inbound settings
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-genesys-termination-identifier. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-genesys-termination-identifier
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-genesys-termination-identifier,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-genesys-termination-identifier},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-genesys-termination-identifier},
note = {Source note zoom-virtual-agent-genesys-termination-identifier, checked 2026-10-02}
}