Source note · Zoom Virtual Agent and Zoom AI for contact centers
For the ZVA Genesys Cloud voice integration, admins create an external SIP trunk in Genesys Cloud using the Generic BYOC Carrier type, and the trunk must use TLS.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Virtual Agent
- Subsystem
- genesys-cloud-integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configuring Zoom Virtual Agent Genesys cloud integration — Zoom Communications · tier 2 current vendor documentation · Configure external SIP trunk in Genesys
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-genesys-sip-trunk-tls. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-genesys-sip-trunk-tls
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-genesys-sip-trunk-tls,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-genesys-sip-trunk-tls},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-genesys-sip-trunk-tls},
note = {Source note zoom-virtual-agent-genesys-sip-trunk-tls, checked 2026-10-02}
}