Source note · Zoom Virtual Agent and Zoom AI for contact centers
In the ZVA Amazon Connect integration, calls arrive at Amazon Connect first, and a flow's Transfer to phone number block sends them to the Zoom virtual number so ZVA can handle them before any live agent.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Virtual Agent
- Subsystem
- amazon-connect-integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Setting up the Zoom Amazon Connect integration — Zoom Communications · tier 2 current vendor documentation · Set up Amazon Connect flow; Configure Transfer to Phone Number block
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-connect-voice-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-connect-voice-transfer
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-connect-voice-transfer,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-connect-voice-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-connect-voice-transfer},
note = {Source note zoom-virtual-agent-connect-voice-transfer, checked 2026-10-02}
}