Source note · Zoom Virtual Agent and Zoom AI for contact centers
The voice transfer integration between Amazon Connect and ZVA uses the Ribbon SBC connector type, and the guide recommends enabling SIP message logs and media metrics for troubleshooting.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Virtual Agent
- Subsystem
- amazon-connect-integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Setting up the Zoom Amazon Connect integration — Zoom Communications · tier 2 current vendor documentation · Create voice transfer integrations
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-connect-ribbon-sbc-connector. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-connect-ribbon-sbc-connector
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-connect-ribbon-sbc-connector,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-connect-ribbon-sbc-connector},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-connect-ribbon-sbc-connector},
note = {Source note zoom-virtual-agent-connect-ribbon-sbc-connector, checked 2026-10-02}
}