Source note · Zoom Virtual Agent and Zoom AI for contact centers
On escalation from ZVA, Amazon Connect agents receive context including the detected intent, the transcript, and the conversation end reason and summary.
Checked 2026-10-02
- Vendor
- Zoom
- Product
- Zoom Virtual Agent
- Subsystem
- amazon-connect-integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Setting up the Zoom Amazon Connect integration — Zoom Communications · tier 2 current vendor documentation · Overview; Setup AWS Lambda function
Cite this note
APA
WarmTransfer. (2026, October 2). Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-connect-context-passed. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-connect-context-passed
BibTeX
@misc{warmtransfer-claim-zoom-virtual-agent-connect-context-passed,
title = {Zoom Virtual Agent and Zoom AI for contact centers: source note zoom-virtual-agent-connect-context-passed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-virtual-agent-connect-context-passed},
note = {Source note zoom-virtual-agent-connect-context-passed, checked 2026-10-02}
}