Call queue routing options include voicemail, play a message then disconnect, virtual agent, user, Zoom Room, common area, Cisco/Polycom room, auto receptionist, call queue, shared line group, Zoom Contact Center, partner contact center, external contact, phone number and disconnect.

Checked 2026-09-25

Vendor
Zoom
Product
Zoom Phone
Subsystem
call-queue-overflow
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-25
Checked
2026-09-25

Sources

Cite this note

APA

WarmTransfer. (2026, September 25). Zoom Phone call queues and auto receptionists: source note zoom-phone-call-queues-cq-overflow-destinations. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-call-queues-cq-overflow-destinations

BibTeX

@misc{warmtransfer-claim-zoom-phone-call-queues-cq-overflow-destinations,
  title  = {Zoom Phone call queues and auto receptionists: source note zoom-phone-call-queues-cq-overflow-destinations},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/zoom-phone-call-queues-cq-overflow-destinations},
  note   = {Source note zoom-phone-call-queues-cq-overflow-destinations, checked 2026-09-25}
}

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