Source note · Zoom Phone call queues and auto receptionists
A call queue has three separate caller audio settings: a greeting prompt played before routing, audio while connecting for callers waiting to be routed, and music on hold for callers placed on hold.
Checked 2026-09-25
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- call-queue-audio
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Changing call queue settings — Zoom Communications · tier 2 current vendor documentation · Business hours > Greeting Prompt / Audio While Connecting / Music on Hold
Cite this note
APA
WarmTransfer. (2026, September 25). Zoom Phone call queues and auto receptionists: source note zoom-phone-call-queues-cq-audio-prompts. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-call-queues-cq-audio-prompts
BibTeX
@misc{warmtransfer-claim-zoom-phone-call-queues-cq-audio-prompts,
title = {Zoom Phone call queues and auto receptionists: source note zoom-phone-call-queues-cq-audio-prompts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-phone-call-queues-cq-audio-prompts},
note = {Source note zoom-phone-call-queues-cq-audio-prompts, checked 2026-09-25}
}