Source note · Zoom Phone call queues and auto receptionists
Zoom's comparison table lists shared line groups as simultaneous-ring only, overflowing when full, with no customisable greeting or hold music, while call queues queue callers until overflow or Max Wait Time and support greetings and hold music.
Checked 2026-09-25
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- call-queue-vs-shared-line-group
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configuration (Zoom Phone Bluepaper) — Zoom Communications (Zoom Technical Library) · tier 2 current vendor documentation · Shared Line Groups vs Call Queues comparison table
Cite this note
APA
WarmTransfer. (2026, September 25). Zoom Phone call queues and auto receptionists: source note zoom-phone-call-queues-bp-slg-vs-cq. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-call-queues-bp-slg-vs-cq
BibTeX
@misc{warmtransfer-claim-zoom-phone-call-queues-bp-slg-vs-cq,
title = {Zoom Phone call queues and auto receptionists: source note zoom-phone-call-queues-bp-slg-vs-cq},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-phone-call-queues-bp-slg-vs-cq},
note = {Source note zoom-phone-call-queues-bp-slg-vs-cq, checked 2026-09-25}
}