Source note · Setting up Zoom Phone BYOC with an SBC
Zoom states that for BYOC emergency calls the caller's address reported to the PSAP is based on the BYOC carrier's records, and that Zoom cannot report nomadic (detected) addresses directly to the PSAP, only in call logs and to an internal safety response team.
Checked 2026-09-25
The caller's emergency address reported to a Public Safety Answering Point (PSAP) will be based upon the BYOC carrier's records.
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- emergency-calling
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Routing emergency calls — Zoom Communications · tier 2 current vendor documentation · Target Carrier setting description
Cite this note
APA
WarmTransfer. (2026, September 25). Setting up Zoom Phone BYOC with an SBC: source note zoom-phone-byoc-setup-emergency-address-carrier. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-byoc-setup-emergency-address-carrier
BibTeX
@misc{warmtransfer-claim-zoom-phone-byoc-setup-emergency-address-carrier,
title = {Setting up Zoom Phone BYOC with an SBC: source note zoom-phone-byoc-setup-emergency-address-carrier},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-phone-byoc-setup-emergency-address-carrier},
note = {Source note zoom-phone-byoc-setup-emergency-address-carrier, checked 2026-09-25}
}