Routing override mode, which lets members temporarily redirect all incoming calls of a call queue, shared line group or auto receptionist from their endpoint, is a feature that Zoom Support must be contacted to enable.

Checked 2026-09-30

Contact Zoom Support to enable this feature
Vendor
Zoom
Product
Zoom Phone
Subsystem
routing override
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Setting up Zoom Phone auto receptionists and call queues: source note zoom-phone-auto-receptionist-setup-override. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-auto-receptionist-setup-override

BibTeX

@misc{warmtransfer-claim-zoom-phone-auto-receptionist-setup-override,
  title  = {Setting up Zoom Phone auto receptionists and call queues: source note zoom-phone-auto-receptionist-setup-override},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/zoom-phone-auto-receptionist-setup-override},
  note   = {Source note zoom-phone-auto-receptionist-setup-override, checked 2026-09-30}
}

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