Source note · Setting up Zoom Phone auto receptionists and call queues
By default a call queue's Overflow routes calls to the call queue's own dedicated voicemail inbox when Max Wait Time or Max Call in Queue is exceeded.
Checked 2026-09-30
By default, calls are routed to the call queue's dedicated voicemail inbox.
- Vendor
- Zoom
- Product
- Zoom Phone
- Subsystem
- call queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Changing call queue settings — Zoom Communications · tier 2 current vendor documentation · Business Hours settings, Overflow entry
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Phone auto receptionists and call queues: source note zoom-phone-auto-receptionist-setup-overflow-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-phone-auto-receptionist-setup-overflow-default
BibTeX
@misc{warmtransfer-claim-zoom-phone-auto-receptionist-setup-overflow-default,
title = {Setting up Zoom Phone auto receptionists and call queues: source note zoom-phone-auto-receptionist-setup-overflow-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-phone-auto-receptionist-setup-overflow-default},
note = {Source note zoom-phone-auto-receptionist-setup-overflow-default, checked 2026-09-30}
}