Source note · Setting up Zoom Contact Center queues and flows
When a skill priority is marked Required in an agent routing profile, an agent must have that skill to receive the engagement; when it is not Required, the skill is preferred but not mandatory.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Agent Selection Using Skills Based Routing — Zoom · tier 2 current vendor documentation · Agent Routing Profiles, Required
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-required-flag. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-required-flag
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-required-flag,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-required-flag},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-required-flag},
note = {Source note zoom-contact-center-setup-required-flag, checked 2026-09-30}
}