Source note · Setting up Zoom Contact Center queues and flows
With skills-based routing, the queue's distribution method, such as Longest Idle, operates on the pool of agents who meet the skill criteria at the current time step.
Checked 2026-09-30
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Agent Selection Using Skills Based Routing — Zoom · tier 2 current vendor documentation · Queues; distribution
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-distribution-on-skill-pool. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-distribution-on-skill-pool
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-distribution-on-skill-pool,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-distribution-on-skill-pool},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-distribution-on-skill-pool},
note = {Source note zoom-contact-center-setup-distribution-on-skill-pool, checked 2026-09-30}
}