Source note · Setting up Zoom Contact Center queues and flows
If a flow sets no skill on an engagement and the agent routing profile has a default skill configured, the default skill is applied.
Checked 2026-09-30
If no skill is set in the Flow, and a default skill is configured, the default skill is applied.
- Vendor
- Zoom
- Product
- Zoom Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Agent Selection Using Skills Based Routing — Zoom · tier 2 current vendor documentation · Default skill
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-default-skill. WarmTransfer. https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-default-skill
BibTeX
@misc{warmtransfer-claim-zoom-contact-center-setup-default-skill,
title = {Setting up Zoom Contact Center queues and flows: source note zoom-contact-center-setup-default-skill},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/zoom-contact-center-setup-default-skill},
note = {Source note zoom-contact-center-setup-default-skill, checked 2026-09-30}
}