A call transferred to an Entry Point Directory Number stays part of the existing interaction, and reporting and call records continue to use the same interaction ID.
Checked 2026-09-05
When a call is transferred to an EPDN, the transferred call remains part of the existing interaction. Reporting and call records continue to use the same interaction ID.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- reporting
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · NewContact.DNIS section, final paragraph before NewContact.InteractionID
Cite this note
APA
WarmTransfer. (2026, September 5). What a transferred call leaves behind across Cisco products: source note xferart-wxcc-epdn-same-interaction-id. WarmTransfer. https://warmtransfer.net/knowledge/claims/xferart-wxcc-epdn-same-interaction-id
BibTeX
@misc{warmtransfer-claim-xferart-wxcc-epdn-same-interaction-id,
title = {What a transferred call leaves behind across Cisco products: source note xferart-wxcc-epdn-same-interaction-id},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/xferart-wxcc-epdn-same-interaction-id},
note = {Source note xferart-wxcc-epdn-same-interaction-id, checked 2026-09-05}
}