The article titled Webex App Contact Center integration covers Cisco Unified Contact Center Enterprise and Express with Finesse, and its recording mechanism is Built-in-Bridge, not Webex Contact Center cloud recording.
Checked 2026-09-05
Webex App can integrate into your Contact Center solution (Unified Contact Center Enterprise or Express) and be controlled in Finesse desktop as a softphone client.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- Webex App as Finesse softphone
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex App | Contact Center integration — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Opening paragraph and supported-features bullet list
Cite this note
APA
WarmTransfer. (2026, September 5). What a transferred call leaves behind across Cisco products: source note xferart-uccx-article-covers-express. WarmTransfer. https://warmtransfer.net/knowledge/claims/xferart-uccx-article-covers-express
BibTeX
@misc{warmtransfer-claim-xferart-uccx-article-covers-express,
title = {What a transferred call leaves behind across Cisco products: source note xferart-uccx-article-covers-express},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/xferart-uccx-article-covers-express},
note = {Source note xferart-uccx-article-covers-express, checked 2026-09-05}
}