Claim record · What a transferred call leaves behind across Cisco products
The article titled Webex App Contact Center integration covers Cisco Unified Contact Center Enterprise and Express with Finesse, and its recording mechanism is Built-in-Bridge, not Webex Contact Center cloud recording.
fact · verified 2026-09-05
Webex App can integrate into your Contact Center solution (Unified Contact Center Enterprise or Express) and be controlled in Finesse desktop as a softphone client.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- Webex App as Finesse softphone
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Webex App | Contact Center integration — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Opening paragraph and supported-features bullet list
Cite this claim
APA
WarmTransfer. (2026, September 5). What a transferred call leaves behind across Cisco products: claim xferart-uccx-article-covers-express. WarmTransfer. https://warmtransfer.net/knowledge/claims/xferart-uccx-article-covers-express
BibTeX
@misc{warmtransfer-claim-xferart-uccx-article-covers-express,
title = {What a transferred call leaves behind across Cisco products: claim xferart-uccx-article-covers-express},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/xferart-uccx-article-covers-express},
note = {Claim xferart-uccx-article-covers-express, verified 2026-09-05}
}