Webex Calling Customer Assist does not support recordings that include consults or transfers, and does not record calls transferred out of the queue.
disputed · Checked 2026-09-05
Currently, Webex doesn't support recordings including consults or transfers.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- queue recording
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- disputed
- Checked
- 2026-09-05
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage queue recordings > Limitations
Cite this note
APA
WarmTransfer. (2026, September 5). What a transfer does to a recording a transcript and a summary: source note xferart-ca-no-consult-or-transfer-recording. WarmTransfer. https://warmtransfer.net/knowledge/claims/xferart-ca-no-consult-or-transfer-recording
BibTeX
@misc{warmtransfer-claim-xferart-ca-no-consult-or-transfer-recording,
title = {What a transfer does to a recording a transcript and a summary: source note xferart-ca-no-consult-or-transfer-recording},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/xferart-ca-no-consult-or-transfer-recording},
note = {Source note xferart-ca-no-consult-or-transfer-recording, checked 2026-09-05}
}