Cisco names contextual transfers as a Customer Assist feature that gives the receiving agent or participant the caller intent and an automated summary before they join the call.
Checked 2026-09-05
Contextual transfers: Enhance transfer and conference efficiency by providing the receiving agent or participant with caller intent and automated summaries before they join the call.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- Cisco AI Assistant
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Use Cisco AI Assistant with Customer Assist, Key features include, second bullet; Agent experience during the call
Cite this note
APA
WarmTransfer. (2026, September 5). What a transfer does to a recording a transcript and a summary: source note xferart-ca-contextual-transfer-preanswer. WarmTransfer. https://warmtransfer.net/knowledge/claims/xferart-ca-contextual-transfer-preanswer
BibTeX
@misc{warmtransfer-claim-xferart-ca-contextual-transfer-preanswer,
title = {What a transfer does to a recording a transcript and a summary: source note xferart-ca-contextual-transfer-preanswer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/xferart-ca-contextual-transfer-preanswer},
note = {Source note xferart-ca-contextual-transfer-preanswer, checked 2026-09-05}
}