Source note · The Analyzer field names that must not be quoted alone
Is Within Service Level is stated to be calculated on the first queue in the Customer Session Repository and on the last queue in the Queue Record.
Checked 2026-09-15
Is Within Service Level is calculated on the first queue before the call is connected to an agent.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-15
- Checked
- 2026-09-15
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Appendix, Customer Session Repository and Queue Record, Is Within Service Level
Cite this note
APA
WarmTransfer. (2026, September 15). The Analyzer field names that must not be quoted alone: source note wxunq-service-level-first-against-last-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxunq-service-level-first-against-last-queue
BibTeX
@misc{warmtransfer-claim-wxunq-service-level-first-against-last-queue,
title = {The Analyzer field names that must not be quoted alone: source note wxunq-service-level-first-against-last-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxunq-service-level-first-against-last-queue},
note = {Source note wxunq-service-level-first-against-last-queue, checked 2026-09-15}
}