Activity Span is milliseconds of customer engagement in the Customer Session Repository and seconds of agent engagement in the other 4 tables.

fact · verified 2026-09-15

Vendor
Cisco
Product
Webex Contact Center
Subsystem
Analyzer record types
Deployment
not restricted
Region
not restricted
Release range
current as of 2026-09-15
Status
fact
Confidence
0.90
Verified
2026-09-15

Sources

Cite this claim

APA

WarmTransfer. (2026, September 15). The Analyzer field names that must not be quoted alone: claim wxunq-activity-span-changes-unit-and-actor. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxunq-activity-span-changes-unit-and-actor

BibTeX

@misc{warmtransfer-claim-wxunq-activity-span-changes-unit-and-actor,
  title  = {The Analyzer field names that must not be quoted alone: claim wxunq-activity-span-changes-unit-and-actor},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxunq-activity-span-changes-unit-and-actor},
  note   = {Claim wxunq-activity-span-changes-unit-and-actor, verified 2026-09-15}
}

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