Source note · What a supervisor can do and what is recorded of it
Supervisor monitoring and barge-in are recorded in the Webex Contact Center reporting schema, which carries the monitoring supervisor's name and identifier, the monitoring start and end timestamps, the monitoring duration, error and hold counts, and separate barged-in count, duration and failed counts.
Checked 2026-09-05
Monitor Full Name
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer records
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Monitoring and barge field definitions
Cite this note
APA
WarmTransfer. (2026, September 5). What a supervisor can do and what is recorded of it: source note wxsup-supervisor-actions-are-in-the-reporting-schema. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxsup-supervisor-actions-are-in-the-reporting-schema
BibTeX
@misc{warmtransfer-claim-wxsup-supervisor-actions-are-in-the-reporting-schema,
title = {What a supervisor can do and what is recorded of it: source note wxsup-supervisor-actions-are-in-the-reporting-schema},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxsup-supervisor-actions-are-in-the-reporting-schema},
note = {Source note wxsup-supervisor-actions-are-in-the-reporting-schema, checked 2026-09-05}
}