Source note · What a supervisor can do and what is recorded of it
If the agent transfers the call to a different team or queue, the monitoring session ends and an error message is displayed.
Checked 2026-09-05
the monitoring session ends, and an error message is displayed.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Monitor agents on a call — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Monitor agents on a call, barge in step, transfer bullet
Cite this note
APA
WarmTransfer. (2026, September 5). What a supervisor can do and what is recorded of it: source note wxsup-monitoring-ends-at-a-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxsup-monitoring-ends-at-a-transfer
BibTeX
@misc{warmtransfer-claim-wxsup-monitoring-ends-at-a-transfer,
title = {What a supervisor can do and what is recorded of it: source note wxsup-monitoring-ends-at-a-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxsup-monitoring-ends-at-a-transfer},
note = {Source note wxsup-monitoring-ends-at-a-transfer, checked 2026-09-05}
}