Source note · What a supervisor can do and what is recorded of it
A supervisor has 4 controls on a live call, all reached from the interactions view: listen, pause and resume, barge in, and end listen.
Checked 2026-09-05
End Listen
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Monitor agents on a call — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Monitor agents on a call, procedure
Cite this note
APA
WarmTransfer. (2026, September 5). What a supervisor can do and what is recorded of it: source note wxsup-four-live-call-controls. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxsup-four-live-call-controls
BibTeX
@misc{warmtransfer-claim-wxsup-four-live-call-controls,
title = {What a supervisor can do and what is recorded of it: source note wxsup-four-live-call-controls},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxsup-four-live-call-controls},
note = {Source note wxsup-four-live-call-controls, checked 2026-09-05}
}