Claim record · The interactions surface and scheduled call monitoring
When a monitoring schedule fires the supervisor receives a monitoring call and must answer it to begin listening; nothing is monitored automatically.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Supervisor Desktop
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Schedule call monitoring — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Schedule call monitoring, behaviour when a schedule fires
Cite this claim
APA
WarmTransfer. (2026, September 5). The interactions surface and scheduled call monitoring: claim wxsched-schedule-does-not-listen-by-itself. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxsched-schedule-does-not-listen-by-itself
BibTeX
@misc{warmtransfer-claim-wxsched-schedule-does-not-listen-by-itself,
title = {The interactions surface and scheduled call monitoring: claim wxsched-schedule-does-not-listen-by-itself},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxsched-schedule-does-not-listen-by-itself},
note = {Claim wxsched-schedule-does-not-listen-by-itself, verified 2026-09-05}
}