Claim record · Who can change a recording and what happens at a transfer
The 3 actors that can affect a recording have different abilities: a flow can force it on or off, an agent can pause and resume but not during a consult, and a supervisor can do neither.
inference · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call recording
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- inference
- Confidence
- 0.60
- Verified
- 2026-09-05
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Flow Designer Recording Control, against the agent desktop and supervisor articles
Cite this claim
APA
WarmTransfer. (2026, September 5). Who can change a recording and what happens at a transfer: claim wxrecflow-three-actors-three-abilities. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxrecflow-three-actors-three-abilities
BibTeX
@misc{warmtransfer-claim-wxrecflow-three-actors-three-abilities,
title = {Who can change a recording and what happens at a transfer: claim wxrecflow-three-actors-three-abilities},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxrecflow-three-actors-three-abilities},
note = {Claim wxrecflow-three-actors-three-abilities, verified 2026-09-05}
}