Source note · The Queue Record and what a queue counts at a transfer
Cisco states that the count of calls transferred to an external number may require a feature flag enabled through Cisco Support before it increments.
Checked 2026-09-05
If you want the calls transferred to DN count to be incremented, contact Cisco Support as the corresponding feature flag may have to be enabled.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer stock reports
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue-based Reports, Key Metrics, Calls Transferred to DN
Cite this note
APA
WarmTransfer. (2026, September 5). The Queue Record and what a queue counts at a transfer: source note wxqrec-transfer-to-dn-behind-a-feature-flag. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-transfer-to-dn-behind-a-feature-flag
BibTeX
@misc{warmtransfer-claim-wxqrec-transfer-to-dn-behind-a-feature-flag,
title = {The Queue Record and what a queue counts at a transfer: source note wxqrec-transfer-to-dn-behind-a-feature-flag},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-transfer-to-dn-behind-a-feature-flag},
note = {Source note wxqrec-transfer-to-dn-behind-a-feature-flag, checked 2026-09-05}
}