Claim record · What a transferred call leaves behind across Cisco products
The Customer Session Record carries separate counters for agent to entry point, agent to queue, blind, entry point to entry point, entry point to queue, post-consult transfer and transfer in to entry point, and 5 of the 7 appear in no other record type.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Appendix, Customer Session Repository table, transfer rows
Cite this claim
APA
WarmTransfer. (2026, September 5). What a transferred call leaves behind across Cisco products: claim wxqrec-seven-transfer-counters. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-seven-transfer-counters
BibTeX
@misc{warmtransfer-claim-wxqrec-seven-transfer-counters,
title = {What a transferred call leaves behind across Cisco products: claim wxqrec-seven-transfer-counters},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-seven-transfer-counters},
note = {Claim wxqrec-seven-transfer-counters, verified 2026-09-05}
}