The Customer Session Record carries separate counters for agent to entry point, agent to queue, blind, entry point to entry point, entry point to queue, post-consult transfer and transfer in to entry point, and 5 of the 7 appear in no other record type.
Checked 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Appendix, Customer Session Repository table, transfer rows
Cite this note
APA
WarmTransfer. (2026, September 5). What a transferred call leaves behind across Cisco products: source note wxqrec-seven-transfer-counters. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-seven-transfer-counters
BibTeX
@misc{warmtransfer-claim-wxqrec-seven-transfer-counters,
title = {What a transferred call leaves behind across Cisco products: source note wxqrec-seven-transfer-counters},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-seven-transfer-counters},
note = {Source note wxqrec-seven-transfer-counters, checked 2026-09-05}
}