Claim record · The Queue Record and what a queue counts at a transfer
Routing allows a contact 25 entry point and queue transitions and 20 successful routing attempts, and queue ranking may be set on at most 50 queues.
fact · verified 2026-09-05
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Contact Routing and Queue Ranking
Cite this claim
APA
WarmTransfer. (2026, September 5). The Queue Record and what a queue counts at a transfer: claim wxqrec-routing-caps. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-routing-caps
BibTeX
@misc{warmtransfer-claim-wxqrec-routing-caps,
title = {The Queue Record and what a queue counts at a transfer: claim wxqrec-routing-caps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-routing-caps},
note = {Claim wxqrec-routing-caps, verified 2026-09-05}
}