Claim record · The Queue Record and what a queue counts at a transfer
Re-queueing a contact requires the flow to attach a second queue activity; it removes the contact from the current queue and adds it to a new one.
fact · verified 2026-09-05
Re-queue i.e. remove the contact from current queue and add into a new queue - by attaching another Queue Contact or Queue to Agent activity.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-05
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queueing Activities, Queue Contact and Queue To Agent
Cite this claim
APA
WarmTransfer. (2026, September 5). The Queue Record and what a queue counts at a transfer: claim wxqrec-requeue-is-explicit. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-requeue-is-explicit
BibTeX
@misc{warmtransfer-claim-wxqrec-requeue-is-explicit,
title = {The Queue Record and what a queue counts at a transfer: claim wxqrec-requeue-is-explicit},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-requeue-is-explicit},
note = {Claim wxqrec-requeue-is-explicit, verified 2026-09-05}
}