Source note · The Queue Record and what a queue counts at a transfer
Cisco states that after a consulted party answers and the agent completes the transfer and wraps up, the Customer Session Record continues updating until the customer or the consulted party disconnects.
Checked 2026-09-05
the Customer Session Record (CSR) continues updating until either the customer or consulted party disconnects
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Analyzer record types
- Deployment
- not restricted
- Region
- not restricted
- Release range
- current as of 2026-09-05
- Checked
- 2026-09-05
Sources
- Cisco Webex Contact Center Analyzer User Guide — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Appendix, Type of Records Available in Each Repository, preceding paragraph
Cite this note
APA
WarmTransfer. (2026, September 5). The Queue Record and what a queue counts at a transfer: source note wxqrec-customer-session-record-does-not-split. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxqrec-customer-session-record-does-not-split
BibTeX
@misc{warmtransfer-claim-wxqrec-customer-session-record-does-not-split,
title = {The Queue Record and what a queue counts at a transfer: source note wxqrec-customer-session-record-does-not-split},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxqrec-customer-session-record-does-not-split},
note = {Source note wxqrec-customer-session-record-does-not-split, checked 2026-09-05}
}